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A Digital Insurance Initiative

digital insurance innovation

Connecting the digital experience across product, distribution and customers.
Transforming your digital sales, digital servicing, CX, personalisation & dialogue.

Digital Sales

Creating a seamless digital experience across distribution, customer, sales & servicing. CX & DX that delivers value,  relevance, personalisation and efficiency.

Developing your digitally-enabled sales, distribution & servicing.
Working with you to streamline the digital experience across your business.

Digital Sales and Servicing

Mobile solutions designed to drive value & digital adoption across your distribution network.

Enabling digital distribution. Personalised content, products and servicing.  Expanding & developing your digital experience.

Digitising your sales, servicing and customer dialogue functions. Innovative, data-driven, blended, virtual and synchronised engagement.

Virtual Customer Dialogue

White-labeled design framework. Function, forms and process to facilitate a virtual dialogue between insurer, agent/broker & customer.

Integrating the digital experience across distribution, customer, sales, servicing & dialogue.

Synchronise simultaneously on product, application, quote, policy, renewal, claims & payment. No need to meet face-to-face.

Enable your distribution network to deliver customer-centric & personalised digital solutions. Driving revenues & customer dialogue. Bespoke digital tools that deliver the DX across your business.

Transformation

A faster way to unlock revenues and deliver operationally improved digital sales, engagement and servicing to your customers

Working with you to operationalise and streamline digital insurance innovation into your business. Advancing your digital journey, culture and adoption. Challenging inefficiencies and reducing costs.

Digital Transformation

Developing & enhancing your digital transformation roadmap and driving your digital insurance innovation & efficiencies.

Accelerating your digital transformation journey. A focus on culture, customer, adoption and the practical application of technology.

Data-Driven Agility

Over 30-years of experience transforming businesses into more agile, data-driven & customer-focused organisations.

Unlocking revenues & delivering the digital experience across insurer, advisor & customer. Creating digital value & culture.

Driving the adoption and implementation of a digital experience for insurers. Improving efficiencies and cross-functional processes, that optimise digital and reduce operational costs.

Personalisation

Personalised customer dialogue. Relevant & insightful, omni-channel communication with customers

Integrating our advanced analytics and data-driven approach to customer communication. Ensuring that your customers have access to relevant, targeted products and solutions. A personalised and blended approach to customer engagement.

Personalisation & Customer Engagement

Engage with your customers based upon their profile & expectations. Deliver personalised, relevant products and digital support services.

We work with you to define how you use your data effectively. Building optimum customer engagement, with segmented content.

Product Relevance, CX & Retention

Personalised products, based on data & insights. Customer accessibility to relevant, structured products, solutions & services.

Leveraging data analytics & insights to drive effective CX & build retention, Delivering near 1-to-1, tailored and personalised dialogue.

Blending strategy, technology & data-driven marketing. Offering personalised, tailored, digital and flexible insurance to your customers. An end-to-end experience, based upon your customers expectation of ease, relevance & flexibility.

Experience

Data-driven dialogue consulting. Targeted, variable, visual messaging that underpins and supports your business & revenue goals

Building out the digital experience with omni-channel data-driven and personalised dialogue. Delivering a customer-centric journey of true dialogue & value.

Managing Customer Experience

Based upon an understanding of the profiles of your target audience, we work with you to build a framework for omni-channel data-driven and personalised content.

Creating and integrating results-based content across your distribution network. Building brand awareness & revenues with customer-centric dialogue marketing strategy.

Customer-Centric Communication

Data-driven marketing, consulting & implementation. Targeted messaging that supports your insurance innovation & distribution goals.

Our customer-centric approach, maximises your communication effectiveness, cross-sell, up-sell, retention & revenue. Personalised, targeted dialogue that is relevant to your customers.

Creating dialogue & customer-focused experiences. Delivering digital-first, uncomplicated & personalised insurance services, meeting your customers expectations. Integrating the digital customer experience with optimised digital distribution.

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